Refund & Return Policy

Last Updated: August 23, 2026

We want you to be satisfied with your purchase. Please review the following policy before placing an order.

Returns

For health and safety reasons, dietary supplements that have been opened, used, or consumed cannot be returned.

If you receive an unopened product that you would like to return, please contact us within 30 days of delivery. The product must be unopened, unused, and in its original packaging.

Return requests are subject to approval.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the product and packaging so we can review the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement or refund.

Refunds

Once an approved refund is issued, the refund will be sent to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise qualifies for a refund under applicable law.

Products You Don't Want or Change of Mind

If you simply change your mind about a supplement after receiving it, the product must remain unopened and unused to be eligible for a return.

We cannot accept returns of opened supplements because of health and safety considerations.

Lost or Delayed Orders

Shipping delays do not automatically qualify an order for a refund. Delivery estimates are provided by the shipping carrier and/or fulfillment supplier and may be affected by circumstances outside our control.

If your order appears lost or significantly delayed, contact us at [YOUR BUSINESS EMAIL] so we can investigate the shipment.

Incorrect Shipping Information

Customers are responsible for providing a correct shipping address during checkout. If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.

Order Cancellation

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to cancel orders that have not yet been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For questions about returns or refunds, please contact:

NOVACORE
info@novacorebuy.com